Intermediaries in travel and insurance

By Herminia S. Jacinto

TODAY's column is intended to honor the men and women who act as intermediaries to clients and customers in various activities like travel and insurance. But before I do that, let me tell you a short story.

I have been tasked by my sister who will be visiting from the United States to organize a trip to any of the famous beach resorts in the country. I chose Boracay, which has been my favorite for a long time already. I made sure that I got the choice rooms in the popular Seawind Resort in Station 1 which is less noisy than the other stations in the White Beach. I then proceeded to reserve our plane tickets. I was able to book online tickets for myself but could not complete the bookings for the passengers coming from the US. I decided to go to the Philippine Airlines (PAL) office in West Gate, Alabang, to make the bookings. The customer service representative was very helpful and quite pleasant in assisting me and in no time at all, I had the plane tickets with me.

Source: manilatimes.net